|Email and Telephone Etiquette
If you can answer “yes” to any of these questions, this workshop is for you!
- Are you starting out in your career and want to understand some of the basic dos and don’ts of business communication?
- Do you interact with clients (internal or external) and want to present a more professional image over the phone or via email?
- Do you struggle to interact professionally with difficult clients in emails or on the phone?
- Do you want to know how to interact professionally and effectively on the phone or via email when you are having a bad day?
|Designed for anyone who wishes to enhance their professionalism and effectiveness when interacting over the phone or via email.
The workshop will enable you to:
- Answer the phone professionally
- Project a professional image over the phone
- Effectively deal with irate clients on the phone effectively
- Effectively respond to complaints
- Set up a professional and effective email
- Identify the dos and don’ts of email communication in a business environment
|R750 per person (min 2 participants)
R7,500 per group (up to 12 participants)